The NAMA Blog
Quoting, margins, WhatsApp sales, supplier rates and day-to-day operations. Drafted with AI inside NAMA and approved by a person. Every article is free to read.
Travellers should never have to ask for a human, and never have to repeat themselves. How a travel agency designs the handoff line: stakes, confidence, and one shared conversation thread.
Narayan Mallapur · 5 November 2026 · 4 min read
Read article →
When Google shows an AI summary, clicks on traditional results fall by nearly half. For a travel agency, the answer is not another acronym. It is being the source the answer names, and being fast when the enquiry lands.
Narayan Mallapur · 2 November 2026 · 6 min read
Code got cheap. The scarce part of software is service: knowing an agency's rates, people and approvals, and keeping it running as travel changes.
Narayan Mallapur · 1 November 2026 · 5 min read
IATA's 2026 Global Passenger Survey found 49% of travellers have used AI to plan a trip, rising to 72% in the Middle East and 57% in Asia-Pacific. When those travellers ask AI about a destination you sell, the answer is built from web pages. Here is how to make yours the page that gets quoted.
Narayan Mallapur · 31 October 2026 · 3 min read
Skift Research tested ChatGPT, Gemini and Claude on 21 destinations and found that nearly a third of strong-fit matches were never recommended. What that means for how your agency describes its trips.
Narayan Mallapur · 29 October 2026 · 4 min read
A rate you saw at 10 am can be gone by 6 pm. The only safe quote is a sourced rate with a clear validity window.
Narayan Mallapur · 27 October 2026 · 2 min read
Travellers should never have to ask for a human, and never have to repeat themselves. How a travel agency designs the handoff line: stakes, confidence, and one shared conversation thread.
Narayan Mallapur · 5 November 2026 · 4 min read
Narayan Mallapur · 4 November 2026 · 4 min read
Narayan Mallapur · 3 November 2026 · 3 min read